Jenny La Fleur
yeah - Jenny La Fleur
adventures in costuming
jennylafleur
jennylafleur
yeah
Just got a form letter from Etsy. Apparently I didn't follow procedure well enough in my official complaint and need to resubmit it. Apparently thoughtfully written email with links for proof and an email for contact information wasn’t enough. They need numbered bullet points and for me to say muliple times that it's my photo and I am me and I've given myself authorization to complain about this.

I have no words.

So now I get to waste some more time on this. Thanks a lot Etsy. And for what? So at best Esty can ban the seller so they can start up another shop so this can all start again. I have to ask myself why am I bothering. I mean I'm offended and upset about someone violating my property but it's not like I'm not losing any money because of her scams or anything. Why am I jumping through stupid hoops and wanting to do the right thing and protect would-be buyers from being scammed? I asked my sister this question (she was lucky enough to call my right after I got the email from Etsy) and her answer? "Because this is the person you want to be."

Good answer.

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Comments
elegant_musings From: elegant_musings Date: September 29th, 2011 03:40 pm (UTC) (link)
What is it about sisters always saying it like it is??? ;) I'm sorry you're having to go through this... :/
cracked_code From: cracked_code Date: September 29th, 2011 05:29 pm (UTC) (link)
because we are awesome...

he he he

jennylafleur From: jennylafleur Date: September 29th, 2011 05:59 pm (UTC) (link)
Sisters can be very handy sometimes... :>

Yeah me too. I'm more ticked at Etsy at the moment. I'm not at all surprised someone out there is dishonest and a thief. I am disappointed at the hoops Etsy is putting me through to make THEIR website a safer place.
fancyfrocks From: fancyfrocks Date: September 29th, 2011 03:46 pm (UTC) (link)
*hugs*
jennylafleur From: jennylafleur Date: September 29th, 2011 05:59 pm (UTC) (link)
Thanks!
tayloropolis From: tayloropolis Date: September 29th, 2011 03:47 pm (UTC) (link)
This is really upsetting. Up to this point I've been a big supporter of Etsy, but I can't believe that they are being so lackadaisical about this! It's like they don't even care! GRRRRRRRRRR!
jennylafleur From: jennylafleur Date: September 29th, 2011 06:05 pm (UTC) (link)
Yeah I've been really surprised too. I'll be very reluctant to buy on Etsy after this, especially if I don't already know the seller personally. They don’t seem to be looking out for their customers, just their sellers and their lawyers. I’m just not interested in giving them more of my money if that is the case. I no longer have confidence that they will have my back if something goes wrong.
my_stitching From: my_stitching Date: September 29th, 2011 03:59 pm (UTC) (link)
I don't want to make you more upset, but I also don't want you to have a rude awakening later. Etsy won't ban her. On her last sellers name, it took year, maybe even years, of us constantly reporting her listings where she was displaying photos she stole and was actually claiming that they were a "past creation" of hers. And so that you understand how far she takes it... She has works that are in the Met that she claimed were her own past creations. A gown on a Scarlett O'Hara doll made by the Franklin Mint was one of her past creations. She even had pattern covers, book covers, etc that she was claiming was a picture of a past creation. And it took Etsy forever to ban her.

However, on the upside, she never used Katherine's photo after Katherine contacted her. So... maybe she'll just stick with the ones from people who didn't?

Hope this stops being a headache for you!
jennylafleur From: jennylafleur Date: September 29th, 2011 06:10 pm (UTC) (link)
Oh no I'm not really expecting the seller to get banned. Based on my experience so far I'd be shocked out of my mind. Even when this started, and I had some faith in Etsy, I looked on it as a "best case scenario". By going through the nit-picky hoops I'm giving Etsy the opportunity to do something but I honestly don't think they will act on this. All I'm hoping for is to add to the paper trail on this seller. It has to add up eventually.

In the meantime I'd just like my photo down. I don't know why that is so much to ask...
my_stitching From: my_stitching Date: September 29th, 2011 08:47 pm (UTC) (link)
Well, maybe take it as a compliment until it gets sorted? She only steals pictures of things that are pretty and well made. And you made a lovely bonnet. :)
countess_rosina From: countess_rosina Date: September 29th, 2011 05:44 pm (UTC) (link)
Is there a way for you to watermark your pictures? I know it doesn't help in this situation, but it could deter unsavory types in the future.

I'm sorry Etsy is being so cruddy.
jennylafleur From: jennylafleur Date: September 29th, 2011 06:21 pm (UTC) (link)
I've tried in the past and there is no easy way to do it, especially at the volume I post things online. Even if I started today I have so many images online I'd never be able to backtrack on them.

Luckily most people are decent and I don't have to deal with situations like this very infrequently. It's more Etsy's reaction that has me frustrated and surprised. You'd think they'd be more concerned with their reputation and making it easier for people to report copyright issues fraud on their site.
demode From: demode Date: September 29th, 2011 06:47 pm (UTC) (link)
As a longtime reader of Regretsy.com, which makes fun of all things craptastic on Etsy and particularly the reseller problem (ie people who resell mass-produced items on Etsy) -- yeah, they are TOTALLY laissez-faire about quality control. People try to report resellers all the time, and Etsy does nothing about it.

For examples of what I'm talking about:
http://www.regretsy.com/category/not-remotely-handmade/
demode From: demode Date: September 29th, 2011 06:47 pm (UTC) (link)
Just noticed the second post in that category is about sellers stealing images of other people's work!
jennylafleur From: jennylafleur Date: September 30th, 2011 04:34 pm (UTC) (link)
Wow - it's really amazing just how laissez-faire they are about quality control. This has been quite the eye-opening experience.
brickhousewench From: brickhousewench Date: September 30th, 2011 12:59 am (UTC) (link)
Friend of friend here (also, I'm on the comm that has been watching this woman...)

I've tried in the past and there is no easy way to do it, especially at the volume I post things online.

Actually, the screen capture/editing tool I use (TechSmith's SnagIt) has a convert images feature that I use all the time. It's totally worth the $50 cost of the software. It lets you bulk process images as a batch, and perform multiple actions at the same time (rename, resize, watermark). I tend to take hundreds of pictures with my digital camera, and then have to resize them before I post them on PhotoBucket. It only takes a few minutes with SnagIt. And you can caption or watermark at the same time.

Just in case you want to start watermarking going forward.
olde_fashioned From: olde_fashioned Date: September 30th, 2011 09:22 am (UTC) (link)
This happened to me on eBay with a handmade item listed for sale (someone did a crackerjack job of PHOTOSHOPPING half of MY work on their shoddy P.O.S. handmade), and while they weren't as nasty as Etsy is being to you, it was a HUGE headache to get the images pulled. I do understand the need to "prove" that they are indeed your images, but beyond that, these companies don't get that it's actually rather traumatic to have your property (even if it's just a photo) stolen and passed off as someone else's.

I routinely see my graphics reposted, redistributed, and sometimes stolen online. I've been getting a lot of strange hotlink hits on certain (mostly Jane Austen) images uploaded to my Photobucket, and believe it or not, there are 2 or 3 Facebook "Flair" buttons that have been made using my images...I haven't even bothered to try and report those or get them taken down.
jennylafleur From: jennylafleur Date: September 30th, 2011 04:39 pm (UTC) (link)
Yeah I would have expected it from eBay, for some reason I expected Etsy to be more human, more reasonable and have better communication skills about the whole issue. So wrong there.
olde_fashioned From: olde_fashioned Date: October 1st, 2011 08:19 am (UTC) (link)
You'd think, but now that people are fed up with eBay and the "handmades" have largely emigrated to Etsy? Not anymore. :(
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